Packages can sometimes end up at the wrong address or get misdelivered. No worries though! They often find their way back with a little help from a friendly neighbor. Please give your package two extra days from when it was "delivered" as it may still show up. (Oh, and don't forget to check with mailrooms, your roomies, and around side/screen doors). If it still hasn't shown up after 2 additional days, please reach out.
How We Started & What We Do
We started our company by 3D printing the D&D condition rings seen on popular shows like Critical Role and High Rollers. As of Feb 2021, we have produced more than 400,000 Condition Rings for tables all around the world. While Condition Rings is how we got our start, the dice portion of our business has grown to become our main seller. Despite what you may have heard, we are not all geese. We now sell hundreds of dice sets including: acrylic, resin, metal, gemstone, glass and wood dice and dice accessories with manufacturing partners all around the world.
We formed in response to what we saw as dishonest practices and inflated prices at other shops. We're driven to do better, and have baked honesty and transparency as core to our business's philosophy. What this means: We won't claim to make things we don't and we won't add "artisan" or other fluff words where they don't belong.
Our CEO, Our Founding, and Tux
A Reputation We're Proud Of
With over 110,000 sales (April 2023) on all platforms, and tens of thousands of 5 Star reviews, we pride ourselves on the reputation we’ve built. Here's what some of our customers have said about us:
Great quality product (out of all Christmas presents this for the top score this year). [...] highly recommend.
As always, Viridian delivers. When I busted these creature tracking rings out at our last game night, everyone was impressed [...]
Etsy Review 1-09-2020
Excellent product. [...] Best reception I have received for a Christmas present in a long time.
Etsy Review 12-29-2019
[The Condition Rings] look really high quality and can’t wait to use them. [...] S+
Etsy Review 12-13-2019
Domestic Shipping Methods:
USPS First Class Mail (FCM) (1-5 days) for under 1lb
USPS Priority Mail (1-3 Days) for over 1lb
International Shipping Methods:
GlobalPost Economy, USPS FCM International
US Free Shipping: Free shipping for US orders ($30+) using the methods above.
Undeliverable Packages: We'll communicate with you and typically reship at our expense for US orders.
Packaging & Gift Orders
Dice Set Packaging: Dice mostly come in ziplock bags. Some brands/dice have plastic cubes, metal tins, or felt/foam boxes as free add-ons. We mention any packaging beyond ziplock bags in the description.
Gift Notes: Add simple gift notes to packages by request in the order special instructions.
Returns: Start the return process by emailing firstname.lastname@example.org. Make sure to ship items back in the same condition and similar packaging. If there's an error caused by us or our partners, we'll cover return shipping upon request.
*We reserve the right to refuse returns in instances we deem to be unreasonable.
Who we share select information with: Shopify, Shipstation, Meta (via Pixel/Conversions API), and trusted 3rd Party Shopify App-Makers*
*We only share info with App-Makers to complete orders, offer services (like wishlists), or troubleshoot issues.
We don't sell your info, and Viridian never directly collects financial details.
"Delivered" status, but the package is nowhere to be found!
Tracking status: "On The Way, But Arriving Late"
USPS uses this status when your package is gonna be super late. It's been put on hold because the hub/depot it arrived at was short-staffed. The good news? Your package isn't lost, and it should still make its way to you. The not-so-good news? It might take up to a few weeks to continue its journey. We're super sorry this happened and really appreciate your patience in this situation.
Need it sooner? We get it. If you can't wait, consider ordering again and mark the late package "RTS" (return to sender) when it arrives. We'll refund that delayed package once it's back with us. It's a bit inconvenient to buy the item twice, but this way you'll get your package quickly, and we'll only cover the second shipping cost, not the items too.
International Orders & Tracking Issues (Non-US Tracking Issues)
USPS Tracking Info Not Updating?: If your tracking number starts with LV, GL, CY, or UM, it's probably because USPS handed off your package to GlobalPost. To track it, we recommend using GlobalPost's website: https://www.goglobalpost.com/track/
GlobalPost Tracking Stuck?: Sometimes tracking takes a break after leaving the US as getting through customs and screening can take 1-3 weeks, depending on your country. So, hang tight!
Still need help? No problem, we're here to help!
Please email us: email@example.com
Note: It will usually take us about ~24 hours to get back to you.
Website Bugs or Technical Issues
Catch something wrong with the website or otherwise have a technical problem?
Please let us know: firstname.lastname@example.org
Looking for Wholesale Accounts?
Because of our low margin prices, and direct to customer model, we do not offer wholesale accounts at this time, sorry! The one exception would be for our condition rings. If you're interested in carrying those, please reach out.
Got a business proposal for us? Send your inquiries to: email@example.com
中国制造商？Please send a *full catalog* PDF, along with any MOQ's or other order requirements in a single email to: firstname.lastname@example.org. We appreciate when all/many items are shown/listed/visible, so that we can scan through for unique items or things we may want to add (and may not currently have access to). We also accept links to your website where the items are listed.
Please understand: We get *a lot* of inquiries each week, to the point where it can become overwhelming and frustrating. We will respond if interested. Please do not reach out to us via other social media platforms, as those channels are for our customers.If you send an email, we will get it. Feel free to send a new catalog every ~6 months or so if you have new items and haven't heard from us.